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  • Service Type


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My Salary Complaint - Private Sector Employees

  • FAQ

  • Service Description

    A confidential complaint submitted by an employee regarding the establishment's failure to pay wages on time without disclosing the identity of the complainant to the employer (confidential complaint).

  • Target Audience

    Employers / Employees

  • Service Procedures

    1. Submit an application using one of the service delivery channels by entering the employee's personal information (passport number - name, date of birth, nationality).
    2. Once the applicant has entered the necessary information, send a text message or email containing the OTP in order to confirm the applicant's capacity, except for requests submitted via the smart application.
    3. The complaint will be investigated by the competent officer in order to take the appropriate action. In the event that the complaint proves to be true, the application will be referred to the Labor Inspection Department for a visit to the establishment. This will enable the Labor Inspection Department to verify the validity of the complaint.
    4. The outcome of the complaint will be communicated to the customer via text messages.
  • Required Documents


  • Terms And Conditions

    • The workers must be registered in the Ministry's database
    • The same employee may not have a pending complaint or a dispute brought to court
  • Timing

  • Payment


  • Notes:

    The customer will be notified once the request has been completed. Applicants can follow up on their applications by visiting the MOHRE inquiry services at:

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