Will e-Dirham cards be accepted after October 31, 2022, to provide the services of the Ministry of Human Resources and Emiratisation?
E-Dirham cards will not be accepted on the Ministry's services after October 31, 2022, and will be replaced by the new payment methods available in the country.
How to retrieve card balances through the banks issuing e-Dirham cards?
According to the instructions of the Ministry of Finance, customers can use the remaining balance in their e-Dirham cards, and they can also contact the card-issuing banks to retrieve the balance.
What are the payment methods based on the Ministry's services through the new payment platform?
Customers can use the alternative payment methods approved in the country, including:
- Point of sale channel: credit cards (Visa and Master), debit cards, e-wallets (Apple Pay, Samsung Pay), PayPro smart wallet.
- Payment via the website: credit cards (Visa and Master), debit cards, e-wallets (Apple Pay, Samsung Pay), PayPro smart wallet, e-debit.
What are the fees applicable to transactions executed through ADIB’s payment systems for the services of the Ministry of Human Resources and Emiratisation?
In accordance with Cabinet Resolution No. (71) of 2022 regarding the fees collection system for the Federal Government and the Payment Services Agreement, the customer bears the bank fees that will be imposed by Abu Dhabi Islamic Bank, and the list of fees specified in the agreement with the bank which is (0.68%) of the value of the transaction which does not include tax, for example:
Transaction fee = 1000 AED
Transaction fees + customer bearing percentage (0.68%) + tax = 1000 * 0.68% * 1.05% = 1007.14 AED
In case of any challenges/failure during the payment process, what are the technical support channels?
- In the case of any challenge in the payment terminals, technical support is provided through the call centre of the Abu Dhabi Islamic Bank. Contact centres with Abu Dhabi Islamic Bank 048061212
- In case there is any challenges related to the customer’s card, the card issuing bank should be reviewed.
Is it possible to pay with purchase cards / credit cards / debit cards issued from outside the country?
All cards bearing the logo (Visa and Master) are accepted.
Is it possible to pay with cards other than the ADIB card?
Yes, All cards bearing the logo (Visa and Master) are accepted.
Is it possible to pay in a currency different from the currency of the UAE dirham
Not acceptable, the approved currency is the UAEs dirham.