FAQ | Ministry of Human Resources & Emiratisation
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Absher Program

Career Guidance Department

  • How can educational institutions (universities, schools) benefit from career counseling services?

    Educational institutions from schools and universities can communicate with the Career Guidance department in the Ministry of Human Resources and Emiratisation to participate in professional exhibitions and cooperate in providing group guiding workshops for students in these institutions to sensitize them to the requirements of the private labor market of skills and professions and help them discover their abilities and skills that qualify them to choose the appropriate specialties. In addition, the career counsellors in the institutions will benefit from the advisory programs allocated to them.

  • What are the registration requirements for national (independent) skill holders?

    • United Arab Emirates citizen
    • At least 21 years old
    • You have a skill or talent
  • What are the counselling workshops offered?

    The Department of career Guidance offers a number of guiding workshops for various beneficiary groups, including:

    • Advantages of working in the private sector

    • Job search tools

    • Understand the requirements of the labor market

    • The role of parents in the professional path of their children

    • Career guidance for mentors of educational institutions

    • How to choose your career path

    • The way of success

  • What is the goal of individual counselling for researchers?

    Discussing the challenges that he faces in obtaining a job opportunity in the private sector and setting up an individual development plan to increase his chances of obtaining the suitable job.

  • How can a job seeker apply for career counselling services?

    Individual counselling and mentoring services are provided to job seekers in "Tawteen Customer Happiness Centers” upon their registration at the “Tawteen” Portal, as this service is provided automatically to all job seekers.

    Job seekers can obtain career-counselling services by:

    • Log in to the portal and request a career counselling service (professional counsellor assistance)
    • Visiting one of the branches of “Tawteen Happiness Centers”

    The career counselling services are provided automatically for certain categories of job seekers in case if the researcher is in the fourth category of the database.

  • Who are the targeted for the services?

    Citizens from:

    • School students (tenth - twelfth grade)
    • University students
    • Job seekers
    • Professional guides in schools and universities
    • Parents
  • What are the career-counseling services provides?

    Professional guidance services are provided for national human resources at the state level with the aim of qualifying them and preparing them to work in the private sector and educate them to the skills and professions required in the targeted economic sectors to support their work in appropriate jobs to their individual capabilities and capabilities through providing a number of services:

    • Individual and group counseling services.
    • Evaluating the career orientation of job seekers.
    • The National Field and Summer Training Program "Wajihni" for school and university students.

Establishment Classification

  • Which classes have been updated?

    • First class
    • The second class
    • Third class
  • I am the owner of an establishment. Why has its class been changed?

    Please note that the classes of establishments have been updated according to the standards and specifications in line with the current labor market. The establishments have been classified according to three points:

    1. Skill level
    2. Multinationalism
    3. Scientific level
  • What are the nationalities which must be taken into consideration for determining the establishment classification?

    Please note that the nationalities considered are Indian, Pakistan, and Bangladeshi. The nationality with the highest number of workers will be calculated only and not the total number of workers of those combined nationalities.

  • What is the impact of change on my establishments?

    The impact of the change is that fees have been based on the type of establishment. Some establishments have reduced costs for issuing a work permit by 90%.

  • What is the first class and what are the fees for issuing a work permit?

    The first class depends on Emiratisation and appointing skill categories. The establishment is classified as a first class if the following conditions are met:

    1. Hunting boats and Taxis (public)
    2. Small and Medium Enterprises listed under (His Highness Sheikh Khalifa Foundation or His Highness Sheikh Mohammed Bin Rashid Al Maktoum Foundation) for support of youth enterprises.
    3. Establishments registered in specific classes for Emiratisation Partners club 
    4. Service Centers ( Taqyeem - Tadbeer – Tawjeeh )

    The cost of work permits for skilled groups is AED 300. Limited skill fee is AED 150 in case of issuing a new work permit or a transfer permit.

  • How can I reduce the cost of a work permit?

    By adhering to the conditions of establishment classification, which would lead to transferring the establishment from one class to another, leading to a reduction in fees.

  • What is the second class ?

    It depends on multiple nationalities and skills and has more than one segment as follows:

    • 2 - A

      The number of employees is over 10 employees if multiple cultures were less than 50% and skills over 40%

    • 2-B

      The number of employees is from 0 to 3 employees

      From 4 to 10 employees if multiple cultures were less than 50% the class would be 2-B

    • 2-C

      The number of employees is over 10 employees if multiple cultures were less than 50% and skills over 5%-9%.

    • 2-D

      The number of employees is from 4 to 10 employees if multiple cultures is over 50%

  • How can I reduce the cost of a work permit?

    By adhering to the conditions of establishment classification, which would lead to transferring the establishment from one class to another, leading to a reduction in fees.

  • Third Class

    It depends on violation of law and it is applied with approval from His Excellency Minister in case of:

    1. Hiring a worker inside the country who entered illegally (with a final ruling from the court)
    2. The establishment has committed a human trafficking crime (with a final ruling from the court)
    3. False Emiratisation
    4. Entering inaccurate information in the wage protection system for evasion or cheating the system.

    The cost of issuing a work permit to transfer is AED 2500 and the rest of the work permits is AED 5000. 

General

Job Seekers

Legal

Special Programs Department

  • What services / skills do independents provide on the platform?

    Digital services, administrative and professional services, marketing, design and graphics design, photography, montage and content preparation.

  • How to register for the parties in the platform?

    By entering the website : www.aefreelancer.ae

  • What is the national platform for self-employment?

     An electronic platform launched by the Ministry of Human Resources and Emiratisation that provides the opportunity for projects and companies owners from the public and private sectors to interact with independent young Emirati’s. The national platform for self-employment provides opportunity to submit projects and review experiences, evaluation, development and electronic payment solutions using safe and innovative tools, and that in various fields of specialization, which provides independents with a vital and unconventional career.

  • What are self-employment programs?

    The national self-employment platform

  • What are the goals of self-employment:

    • Encourage and motivate citizens to join the workforce
    • Creating job opportunities for citizens in far areas, in addition to women who do not wish to stick to the official times and places of work
    • Instilling a culture of self-employment and correcting the misconceptions associated with it
    • Promote cooperation between the government and private sectors in creating and developing self-employment opportunities in the UAE labor market
  • What is self-employment?

    It is for the person to work for himself and not for a specific entity or institution, as this person is bound by a contract to accomplish specific tasks and projects with the authorities according to time frames and pre-agreed outputs.

  • How to join remote working program?

    If you are a job seeker and want to use the program, you shall adhere to the following:

    • To register via the Tawteen Gate
    • You will be electronically nominated for the jobs offered by the system under the program, and which are suitable for your abilities and qualifications.
    • Or you can choose the jobs offered in the system and which are suitable for your abilities and qualifications.

     

    If you are in office and want to use the program, you shall adhere to the following:

    • To apply for remote working to your employer if you meet the required criteria of available job on the remote working system.
    • You will be assessed by the entity and your suitability for the remote working job will be then determined.
  • What is remote working?

    It is a work system in which an employee performs his duties from sites that are different from the employer's offices. This means that the employee performs the work outside allocate sites on a part-time weekly or monthly or full-time basis.

  • What are the objectives of remote working?

    • To create job opportunities to jobless citizens at remote areas near their homes.
    • To encourage employers to provide job opportunities to partly or completely unexploited jobless segments at remote areas.
    • To save transportation expenses between remote areas and big cities.
    • To save citizen hiring costs.

  • What are the types of remote working?

    -       Part-time working: an employee can divide his work time between the main workplace and remote workplace in equal or different percentages. This may be days in the week, weeks in the month or months in the year.

    -       Full-time working: this is for the jobs that can be performed on full-time basis from outside the office.

  • How to apply remote working system at the organization?

    The remote working system provided by MOHRE to employers gives them the chance to hire national workforce with no need to their appearance in the office, whether from home or a remote working center on part-time and full-time basis.

  • Application Mechanism of Remote Working System:

    • Applying remote working systems based on the working policy in the UAE and MOHRE's policy and guide.
    • Determining the jobs that are suitable for the remote working system.
    • Encouraging national citizens to use the remote working system.
    • Considering the employees' applications for the remote working system.
    • Assessing the abilities of every remote working system applicant.
    • Providing MOHRE with the results of implementation of remote working systems on a periodical basis.
    • Training remote-working employees for their quality assurance.
    • Providing tools and systems for employees for success of remote working.
  • Want to join?

    If you have determined your organization's needs of employees and created remote working jobs that are compliant with the program terms and conditions, you can insert vacancies and look for qualified cadres via your page in the Tawteen Gate www.tawteen.gov.ae, or call a recruitment consultant at 80066473.

  • What are applicable conditions when applying the remote working system?

    Remote working employment requires:

     

    Employer:

    Workplace: the employer needs to determine appropriate and permissible workplaces and environments for remote working.

    Working Hours: working hours may differ from approved hours at the employer's offices. Working hours are determined as per the operating needs and nature of tasks.

    Work Supplies: the employer shall provide all items necessary for an employee to do his job, including electronic tools, hardware, etc. and procure or pay for hardware maintenance.

    Security: the employee needs to take all security requirements into consideration, determine responsibilities in case of any security breach while the employee is outside the workplace, and establish necessary penalties for violation of any security restrictions.

    Privacy: the employee needs to clarify the limits of remote-worker privacy policy, whether there are any follow-up programs to be installed on the employees' devices, and whether there are any other restrictions or limitations related to employee's privacy.

    Health and Safety: the organization should adhere to health and safety requirements when determining or approving the remote workplace.

    Easy Communication: the employer should ensure access to remote-working employers for:

    • All their colleagues in work, management/leadership.
    • Information and systems required to do their duties.
    • Video conversation systems and documentation system to streamline their consolidation into operating procedures.

     

    Performance Management: the employer should establish guidelines concerning remote-working employee performance assessment against their colleagues working at work offices.

     

    Development and Training Opportunities: the employer should provide the same training and development opportunities for remote-working employees.

     

    A remote-working employee should adhere to the following:

    • To adhere to remote workplaces and hours agreed on with the employer.
    • To keep and maintain the tools and devices, in his possession, request necessary maintenance or change the same, whenever necessary.
    • Not to use tools and devices, in his possession, other than for operating needs.
    • To comply with the agreed security requirements, report any security breach, once it occurs, and follow the employer's instructions in this concern.
    • To review and comply with the remote-working employee privacy policy.
    • To make use of available communication means to ensure continuous liaison with supervisors and colleagues as per operating requirements.

     

    Remote Employee/Job seeker:

    v  To review the operating systems policy, guide, rights and responsibilities on its employees.

    v  To work in accordance with the remote-working laws adopted by the employer.

    v  An employee must adhere to security requirements.

    v  An employee must handle any challenges or hardships ensuing from remote working arrangements.

    v  The employee shall be accessible to his colleagues or employer during working hours.

    v  The employee shall keep the devices and tools furnished to him.

    In case of any complaint, resort will be made to MOHRE for dispute resolution

Tawteen FAQ

Training and Skill Development Division

Vocational Guidance Department

  • What are the provided vocational guidance services?

    Vocational guidance services are provided to national human resources to enable them to work for the private sector by providing individual and group guidance services for job seekers and school and university students to qualify them for the private sector requirements, including efficiencies, skills and use of a variety of guidance tools to enlighten job seekers on their self-abilities and professional preferences to make the best choice of appropriate professions in the labor market.

  • Who is the target of guidance services?

    National job seekers/school and university/educational institutions students.

  • How can I, a job seeker, apply for vocational guidance services?

    Individual guidance and orientation services are provided to job seekers at Customer Happiness Centers (Tawteen) once they are registered in the Tawteen Gate. This service is automatically rendered to all job seekers.

    Job seekers can contact professional guides at Customer Happiness Centers (Tawteen) if they need professional consultancies related to the labor market and how to overcome challenges to get the appropriate job.

    Vocational guidance service is mandatorily provided to certain segments of job seekers if the job seeker is in the fourth category of the database.  

  • What is the fourth category of the database and who are in it?

    It is a category in the Tawteen database, including the job seekers who shall receive vocational guidance services mandatorily and are moved to it for many reasons: refusing 3 appropriate job opportunities / refusing appropriate employment offer / non-attendance of training programs / non-attendance in employment days.

  • What is the objective of individual guidance for the fourth category job seekers?

    These are individual guidance sessions that are provided at Customer Happiness Centers in several emirates and appointed with the professional guide to raise his awareness and guide him on the challenges countering the picking of a job opportunity in the private sector. When the guidance program is done, the job seeker is ready for work and nomination for jobs.

  • Is a job seeker nominated for jobs when they are classified in the fourth category of the database?

    Nomination for jobs is only made after completing the guidance program designed by the professional guide in charge.

  • How can educational institutions (universities – schools) use the vocational guidance services?

    Educational institutions (schools and universities) can contact MOHRE Vocational Guidance Department for cooperation in group guidance workshops for the students of these institutions to enlighten them on the private sector's requirements, including skills and crafts and help them explore their preferences, abilities and skills that qualify them to choose the specialties fit to them.

Wajehni