FAQ | Ministry of Human Resources & Emiratisation
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Absher Program

Establishment Classification

  • Which classes have been updated?

    • First class
    • The second class
    • Third class
  • I am the owner of an establishment. Why has its class been changed?

    Please note that the classes of establishments have been updated according to the standards and specifications in line with the current labor market. The establishments have been classified according to three points:

    1. Skill level
    2. Multinationalism
    3. Scientific level
  • What are the nationalities which must be taken into consideration for determining the establishment classification?

    Please note that the nationalities considered are Indian, Pakistan, and Bangladeshi. The nationality with the highest number of workers will be calculated only and not the total number of workers of those combined nationalities.

  • What is the impact of change on my establishments?

    The impact of the change is that fees have been based on the type of establishment. Some establishments have reduced costs for issuing a work permit by 90%.

  • What is the first class and what are the fees for issuing a work permit?

    The first class depends on Emiratisation and appointing skill categories. The establishment is classified as a first class if the following conditions are met:

    1. Hunting boats and Taxis (public)
    2. Small and Medium Enterprises listed under (His Highness Sheikh Khalifa Foundation or His Highness Sheikh Mohammed Bin Rashid Al Maktoum Foundation) for support of youth enterprises.
    3. Establishments registered in specific classes for Emiratisation Partners club 
    4. Service Centers ( Taqyeem - Tadbeer – Tawjeeh )

    The cost of work permits for skilled groups is AED 300. Limited skill fee is AED 150 in case of issuing a new work permit or a transfer permit.

  • How can I reduce the cost of a work permit?

    By adhering to the conditions of establishment classification, which would lead to transferring the establishment from one class to another, leading to a reduction in fees.

  • What is the second class ?

    It depends on multiple nationalities and skills and has more than one segment as follows:

    • 2 - A

      The number of employees is over 10 employees if multiple cultures were less than 50% and skills over 40%

    • 2-B

      The number of employees is from 0 to 3 employees

      From 4 to 10 employees if multiple cultures were less than 50% the class would be 2-B

    • 2-C

      The number of employees is over 10 employees if multiple cultures were less than 50% and skills over 5%-9%.

    • 2-D

      The number of employees is from 4 to 10 employees if multiple cultures is over 50%

  • How can I reduce the cost of a work permit?

    By adhering to the conditions of establishment classification, which would lead to transferring the establishment from one class to another, leading to a reduction in fees.

  • Third Class

    It depends on violation of law and it is applied with approval from His Excellency Minister in case of:

    1. Hiring a worker inside the country who entered illegally (with a final ruling from the court)
    2. The establishment has committed a human trafficking crime (with a final ruling from the court)
    3. False Emiratisation
    4. Entering inaccurate information in the wage protection system for evasion or cheating the system.

    The cost of issuing a work permit to transfer is AED 2500 and the rest of the work permits is AED 5000. 

FAQ

General

Job Seekers

Legal

Special Programs Department

  • What is remote working?

    It is a work system in which an employee performs his duties from sites that are different from the employer's offices. This means that the employee performs the work outside allocate sites on a part-time weekly or monthly or full-time basis.

  • What are the objectives of remote working?

    • To create job opportunities to jobless citizens at remote areas near their homes.
    • To encourage employers to provide job opportunities to partly or completely unexploited jobless segments at remote areas.
    • To save transportation expenses between remote areas and big cities.
    • To save citizen hiring costs.

  • What are the types of remote working?

    -       Part-time working: an employee can divide his work time between the main workplace and remote workplace in equal or different percentages. This may be days in the week, weeks in the month or months in the year.

    -       Full-time working: this is for the jobs that can be performed on full-time basis from outside the office.

  • How to join remote working program?

    If you are a job seeker and want to use the program, you shall adhere to the following:

    -       To register via the Tawteen Gate www.tawteen.gov.ae

    -       You will be electronically nominated for the jobs offered by the system under the program, and which are suitable for your abilities and qualifications.

    -       Or you can choose the jobs offered in the system and which are suitable for your abilities and qualifications.

     

    If you are in office and want to use the program, you shall adhere to the following:

    -       To apply for remote working to your employer if you meet the required criteria of available job on the remote working system.

    -       You will be assessed by the entity and your suitability for the remote working job will be then determined.

  • How to apply remote working system at the organization?

    The remote working system provided by MOHRE to employers gives them the chance to hire national workforce with no need to their appearance in the office, whether from home or a remote working center on part-time and full-time basis.

  • Application Mechanism of Remote Working System:

    • Applying remote working systems based on the working policy in the UAE and MOHRE's policy and guide.
    • Determining the jobs that are suitable for the remote working system.
    • Encouraging national citizens to use the remote working system.
    • Considering the employees' applications for the remote working system.
    • Assessing the abilities of every remote working system applicant.
    • Providing MOHRE with the results of implementation of remote working systems on a periodical basis.
    • Training remote-working employees for their quality assurance.
    • Providing tools and systems for employees for success of remote working.
  • Want to join?

    If you have determined your organization's needs of employees and created remote working jobs that are compliant with the program terms and conditions, you can insert vacancies and look for qualified cadres via your page in the Tawteen Gate www.tawteen.gov.ae, or call a recruitment consultant at 80066473.

  • What are applicable conditions when applying the remote working system?

    Remote working employment requires:

     

    Employer:

    Workplace: the employer needs to determine appropriate and permissible workplaces and environments for remote working.

    Working Hours: working hours may differ from approved hours at the employer's offices. Working hours are determined as per the operating needs and nature of tasks.

    Work Supplies: the employer shall provide all items necessary for an employee to do his job, including electronic tools, hardware, etc. and procure or pay for hardware maintenance.

    Security: the employee needs to take all security requirements into consideration, determine responsibilities in case of any security breach while the employee is outside the workplace, and establish necessary penalties for violation of any security restrictions.

    Privacy: the employee needs to clarify the limits of remote-worker privacy policy, whether there are any follow-up programs to be installed on the employees' devices, and whether there are any other restrictions or limitations related to employee's privacy.

    Health and Safety: the organization should adhere to health and safety requirements when determining or approving the remote workplace.

    Easy Communication: the employer should ensure access to remote-working employers for:

    • All their colleagues in work, management/leadership.
    • Information and systems required to do their duties.
    • Video conversation systems and documentation system to streamline their consolidation into operating procedures.

     

    Performance Management: the employer should establish guidelines concerning remote-working employee performance assessment against their colleagues working at work offices.

     

    Development and Training Opportunities: the employer should provide the same training and development opportunities for remote-working employees.

     

    A remote-working employee should adhere to the following:

    • To adhere to remote workplaces and hours agreed on with the employer.
    • To keep and maintain the tools and devices, in his possession, request necessary maintenance or change the same, whenever necessary.
    • Not to use tools and devices, in his possession, other than for operating needs.
    • To comply with the agreed security requirements, report any security breach, once it occurs, and follow the employer's instructions in this concern.
    • To review and comply with the remote-working employee privacy policy.
    • To make use of available communication means to ensure continuous liaison with supervisors and colleagues as per operating requirements.

     

    Remote Employee/Job seeker:

    v  To review the operating systems policy, guide, rights and responsibilities on its employees.

    v  To work in accordance with the remote-working laws adopted by the employer.

    v  An employee must adhere to security requirements.

    v  An employee must handle any challenges or hardships ensuing from remote working arrangements.

    v  The employee shall be accessible to his colleagues or employer during working hours.

    v  The employee shall keep the devices and tools furnished to him.

    In case of any complaint, resort will be made to MOHRE for dispute resolution

  • What is self-employment?

    It is employment by which an individual can achieve an income by working independently for himself, to the contrary to non-independent employment in which an employee receives a frequent salary from the employer. There are three forms of self-employment, namely self-employed individuals, employers and entrepreneurs.

  • What are the objectives of self-employment?

    •  To encourage and motivate citizens to join workforce.
    •  To create job opportunities to citizens at remote areas and women who are not willing to commit to official working hours and places.
    •  To instill self-employment culture and correct misconceptions related to it.
    •  To enhance cooperation between the public, private and civil sectors in creating and developing self-employment opportunities in the UAE labor market.

  • What are self-employment programs?

    Vocational Program: it aims at supporting craftsmen and women at remote areas and gives women the chance to produce and sell products to other entities.

    Technical Program: it is an electronic platform that links the citizens who are self-employed or have different skills and different companies/entities with projects and need temporary support to perform some tasks. The Program aims at contributing to the employment of national human resources at remote areas in the UAE, in particular the women who work from home, and providing a variety of services to private sector customers and different entities.

Tawteen FAQ

Training and Skill Development Division

Vocational Guidance Department

  • What are the provided vocational guidance services?

    Vocational guidance services are provided to national human resources to enable them to work for the private sector by providing individual and group guidance services for job seekers and school and university students to qualify them for the private sector requirements, including efficiencies, skills and use of a variety of guidance tools to enlighten job seekers on their self-abilities and professional preferences to make the best choice of appropriate professions in the labor market.

  • Who is the target of guidance services?

    National job seekers/school and university/educational institutions students.

  • How can I, a job seeker, apply for vocational guidance services?

    Individual guidance and orientation services are provided to job seekers at Customer Happiness Centers (Tawteen) once they are registered in the Tawteen Gate. This service is automatically rendered to all job seekers.

    Job seekers can contact professional guides at Customer Happiness Centers (Tawteen) if they need professional consultancies related to the labor market and how to overcome challenges to get the appropriate job.

    Vocational guidance service is mandatorily provided to certain segments of job seekers if the job seeker is in the fourth category of the database.  

  • What is the fourth category of the database and who are in it?

    It is a category in the Tawteen database, including the job seekers who shall receive vocational guidance services mandatorily and are moved to it for many reasons: refusing 3 appropriate job opportunities / refusing appropriate employment offer / non-attendance of training programs / non-attendance in employment days.

  • What is the objective of individual guidance for the fourth category job seekers?

    These are individual guidance sessions that are provided at Customer Happiness Centers in several emirates and appointed with the professional guide to raise his awareness and guide him on the challenges countering the picking of a job opportunity in the private sector. When the guidance program is done, the job seeker is ready for work and nomination for jobs.

  • Is a job seeker nominated for jobs when they are classified in the fourth category of the database?

    Nomination for jobs is only made after completing the guidance program designed by the professional guide in charge.

  • How can educational institutions (universities – schools) use the vocational guidance services?

    Educational institutions (schools and universities) can contact MOHRE Vocational Guidance Department for cooperation in group guidance workshops for the students of these institutions to enlighten them on the private sector's requirements, including skills and crafts and help them explore their preferences, abilities and skills that qualify them to choose the specialties fit to them.

Wajehni