Objective:
The Ministry of Human Resources and Emiratisation is committed to regulating the Domestic Worker sector in order to ensure the rights of all parties and enhance the quality of services provided to families and institutions. To that end, the Ministry provides an updated list of Approved Domestic Worker Recruitment Offices, which operate under its direct supervision and according to clear standards and controls that ensure transparency and credibility.
These offices provide Domestic Worker recruitment and employment services with high professional standards, including the use of electronic contracts approved by MoHRE, processes to protect the rights of all parties involved, and compliance with residency and work conditions, in addition to providing flexible service packages that meet the needs of various customers.
The Ministry allows customers to browse the list of approved offices via its website and smart application, which facilitates the search and safe selection process and limits risk of dealing with unlicensed offices that may violate contractual terms or impose illegal costs on customers.
Furthermore, MoHRE provides an integrated system for submitting feedback or complaints about the performance of these offices, which ensures effective oversight, guarantees the quality of services provided, and reflects the Ministry's commitment to fostering a balanced and reliable work environment that supports the stability of the Domestic Worker market in the UAE.
Customers can access the full list of approved Domestic Worker Recruitment Offices and contact them directly via the MoHRE official website using the following link: Approved Service Centres | Services | Ministry of Human Resources and Emiratisation - UAE (MoHRE)
Target Group:
• Families and individuals in the UAE who need to recruit Domestic Workers (e.g., household workers, drivers, nannies, cooks, etc.)
• New employers wishing to obtain reliable advice and services for recruiting Domestic Workers
• Customers seeking licensed and secure services with no intermediaries, while avoiding unlicensed offices
Decision Making:
MoHRE has issued Resolutions to regulate licenses for Domestic Worker Recruitment Offices, outlining the obligations of all parties involved (recruitment offices, employers), and indicating that recruitment offices are the sole entity licensed for recruiting Domestic Workers. Employers were urged to consult with these offices when such services are needed.
The Ministry runs periodic inspections and imposes penalties on offices violating regulations, in a bid to regulate the sector, protect the rights of all parties, and enhance service quality.