Description
MOHRE
has developed an innovative model for labour dispute investigation services by
developing and re-engineering the service in two phases. The first phase employed
the principle of "government accelerators" in cooperation with
labour courts in Dubai and representatives of employers and workers. This
included 6 qualitative applied initiatives to reduce the period for settling
labour disputes in the Emirate of Dubai to 10 days instead of 30 days.
Additionally, it included cooperating with the Abu Dhabi Labour Court through
the "one-day court" initiative to eliminate the conciliation and
reconciliation committees system, and refer the dispute directly to the Labour
Court. The
accuracy of completing settlements for labour disputes reached 99%, with commitment
to responding within the specified time amounting to 100%. Customer happiness
rates exceeded 96%, making the ministry get nominated among the best three
joint services nationwide with the Mohammed bin Rashid Award. MOHRE's efforts contributed to the country achieving the first place the labour dispute
index in the world for the second year in a row in, achieving protection and ensuring rights
for over 5 million workers in the country of various nationalities in 2019
The second phase saw MOHRE first-of-its-kind partnership with the
private sector to provide labour complaints services and introduce the
electronic system "Tawafuq" through (smart legal researcher) across the
emirates. Labour complaints (individual and collective) are registered free of
charge through all channels approved by theministry for both the employer and
the worker. Consequently, parties are
contacted to discuss and resolve the dispute
During the Covid-19 crisis, MOHRE was able to continue providing its
services in a unique way by developing the service by offering it through the
call centre with the automated hotline service. Labour complaints are
received and settled within 48 hours and are examined after that by legal
researchers before referring them to thecompetent courts In the event that no
settlement is reached
Objective
This
consultation aims to monitor opinions and suggestions to develop mechanisms
supporting the labour dispute resolution system and to provide the best
services to stakeholders in the labour market
Expected Decisions of implementation
Innovative
mechanisms and various channels that support the rights of both parties
(workers and employers) in the labour market at all times