Labour Market Observatory

Labour Market Observatory

Progressive Workforce Interaction Channels

Streamlined pathways for employers and employees that elevate customer satisfaction

Effective Complaints System

On Average

3 complaints Registered Per 100 Workers

in the UAE Labour Market

%81

Amicably Resolved

%19

Referred to Judiciary

241,597

of complaints were registered anonymously (from January to December 2023)

Registered Worker Complaints Per Channel

Large-Scale delivery of Awareness Training

Tawjeeh is an orientation program which is provided to the entirety of the workforce in the UAE. It covers awareness on the Labour laws and regulations in the UAE, including worker rights and responsibilities, and general information on life in the UAE and cultural considerations

Click Here to learn more

Workers in the UAE have completed their Tawjeeh Orientation Program to date

104

Dedicated Centers that provide Tawjeeh Orientation Program

2.5M

Workers in the UAE have completed their Tawjeeh Orientation Program in 2023 alone

More than 500k

Workers completed their tawjeeh programs by themselves (self-training) in 2023

is the total number of languages tawjeeh programs are available in

List of the Languages available at the center

Languages tawjeeh programs are available in:

Arabic, English, Urdu, Hindi, Malayalam, Tagalog, Chinese, Bengali, Pashtu, French, Spanish, Srilanka, Nepali, Dutch, Russian

Last update: January 8, 2024

Channels of Communication

Toll Free Legal Consultation Hotline for Labour claims and advisory

80084

Provided services are in

Languages We speak

List of the Languages available at the center

Main languages:

Arabic, English, Urdu

Sub-languages:

Hindi, Persian, Malayalam, Nepali, Tamil, Punjabi, Somali, bangla, Turkish, Ethiopian, Chinese, Russian, French, Swahili, Balochi, Pashto, Filipino, Syriac, Telgo

Last update: January 8, 2024

On Average

3 Days

is the time it takes to resolve customer help request tickets

A range of Communication Channels