TWA-FOUQ | Customers Service Centres | Services | Ministry of Human Resources & Emiratisation
  • Close

    Accessibility options

  • Listen to page

  • Select Color Theme

  • Translate Website

    Ministry is not responsible for the translated output from google

TWA-FOUQ

TWA-FOUQ service centers are licensed by the Ministry of Human Resources & Emiratisation (MOHRE) and operate in accordance with the controls, conditions, standards, and uniform visual identity under the supervision of the ministry. These centers provide services to the employers and workers in the private sector related to labor complaints of employers and workers.

The main objective of this center is to ensure the provision of labor dispute services in as short period of time as possible and to reach a cordial settlement between both parties. This includes providing recommendations to the ministry after examining the dispute application, the TWA-FOUQ center is not an entity for final decision making regarding disputes, this falls in the remit of the Ministry of Human Resources and Emiratization.

 

Entities that provide services:

MOHRE, which is represented by TWA-FOUQ service centers in cooperation with courts across the country.

 

The targeted customer categories:

  • The Employer
  • The Worker

The average of waiting time and the time of providing services:

Waiting time average for customers can range between3 to 10 minutes, however if the time exceeds beyond this period due to complexity in data of examining the complaint, this must not exceed beyond an hour.

 

The number of languages available at the center:

3 main languages to deal with customers and providing certified translators of other languages

 

The geographic range of the center:

All Emirates and cities across the United Arab Emirates

 

Working hours and days:

 

From Saturday to Thursday

 

From 8:00 am to 8:00 PM

No Emirate Name of Center Address Phone Number Location
1 Dubai TWA-001 Dubai-RAS Alkhor road-Manama street 99-127 00971 4 5070333 https://goo.gl/maps/ox19TTzEjc92
2 Abu Dhabi TWA-002 Mussafah, M25, Sector 1, Show G001 00971 527799999 https://goo.gl/maps/6AkbGiWJ8Yu
3 Umm al-Quwain TWA-003 Al Ramlah 2 - Umm Al Quwain 00971 555555665 https://goo.gl/maps/v6GEVt6hkpK2
4 Ras al-Khaimah TWA-004 ALMAMORAH 00971 506900454 https://goo.gl/maps/8HoSDXdisVu
5 Fujairah TWA-005 Fujairah - haleefath 00971 503909070 https://goo.gl/maps/DfAMxXEw4cM2
6 Khor Fakkan TWA-006 KHORFAKKAN- ALBERDY - SHEIKH KHALED STREET 00971 503909070 https://goo.gl/maps/tWcQyjwkh3u
7 Kalba TWA-007 KALBA- ALMAHATA 00971 503909070 https://goo.gl/maps/eGinqHzqKEM2
8 Al Ain TWA-008 ALAIN - INDUSTRIAL AREA - REMAL MALL BACK SIDE - Al Ittihad Commercial Mall 00971 503330777 https://goo.gl/maps/DL2Ydxb3Gy22
9 Al Gharbia TWA-009 Madinat Zayed Abu Dhabi 00971 553139995 https://goo.gl/maps/HQGUopuWD3u