TWA-FOUQ service centers are licensed by the Ministry of Human Resources & Emiratisation (MOHRE) and operate in accordance with the controls, conditions, standards, and uniform visual identity under the supervision of the ministry. These centers provide services to the employers and workers in the private sector related to labor complaints of employers and workers.
The main objective of this center is to ensure the provision of labor dispute services in as short period of time as possible and to reach a cordial settlement between both parties. This includes providing recommendations to the ministry after examining the dispute application, the TWA-FOUQ center is not an entity for final decision making regarding disputes, this falls in the remit of the Ministry of Human Resources and Emiratization.
Entities that provide services:
MOHRE, which is represented by TWA-FOUQ service centers in cooperation with courts across the country.
The targeted customer categories:
The average of waiting time and the time of providing services:
Waiting time average for customers can range between3 to 10 minutes, however if the time exceeds beyond this period due to complexity in data of examining the complaint, this must not exceed beyond an hour.
The number of languages available at the center:
3 main languages to deal with customers and providing certified translators of other languages
The geographic range of the center:
All Emirates and cities across the United Arab Emirates
Working hours and days:
From Saturday to Thursday
From 8:00 am to 8:00 PM