TWA-FOUQ | Trademarks | Ministry of Human Resources & Emiratisation
  • Close

    Accessibility options

  • Listen to page

  • Select Color Theme

  • Translate Website

    Ministry is not responsible for the translated output from google

TWA-FOUQ

TWA-FOUQ service centers represent the partnership between the government and the private sector. They provide services on behalf of the Ministry of Human Resources & Emiratisation (MoHRE) and under its management and direct supervision.

Services are provided according to standards and guidelines of an outstanding governmental service provision. The mission of TWA-FOUQ service centers is to mediate between employers and workers to resolve disputes through answering legal enquiries and investigate complaints and pass on recommendations for ministry's approval.

TWA-FOUQ centers are available across the United Arab Emirates for easy access. The centers operate according to the statutes and regulations set by the government and under direct supervision by MoHRE with the aim to create a unified visual identity

 

Entities that provide services:

MOHRE, which is represented by TWA-FOUQ service centers in cooperation with courts across the country.

 

The targeted customer categories:

  • The Employer
  • The Worker

Services

TWA-FOUQ centers provide meditation services to resolve labor disputes between employers and workers. A toll-free labor dispute hotline (80060) is available over which a complaint can be filed, or through the website of MoHRE.

Complaints are investigated by the centers which try to mediate between the two parties. If the complaint is not solved by the center, it is to be taken forward and referred to the competent courts.

The average of waiting time and the time of providing services:

Waiting time average for customers can range between3 to 10 minutes, however if the time exceeds beyond this period due to complexity in data of examining the complaint, this must not exceed beyond an hour.

 

The number of languages available at the center:

3 main languages to deal with customers and providing certified translators of other languages

 

The geographic range of the center:

All Emirates across UAE

 

Working hours and days:

 

Saturday to Thursday from 8:00 AM to 8:00 PM.

 

No Emirate Name of Center Address Phone Number Location
1 Abu Dhabi TWA-002 Mussafah, M25, Sector 1, Show G001 80060 https://goo.gl/maps/5swuz8U5XGP2
2 Al Gharbia TWA-009 Madinat Zayed Abu Dhabi 80060 https://goo.gl/maps/ychnHBWu91N2
3 Al Ain TWA-008 ALAIN - INDUSTRIAL AREA - REMAL MALL BACK SIDE - Al Ittihad Commercial Mall 80060 https://goo.gl/maps/2KgAzYtN9wv
4 Dubai TWA-001 Dubai-RAS Alkhor road-Manama street 99-127 80060 https://goo.gl/maps/2eZWUMaxw1z
5 Sharjah TWA-010 Sharjah / Industrial Area / Maleeha Street 80060 https://goo.gl/maps/QFi7kLd1aun
6 Kalba TWA-007 KALBA- ALMAHATA 80060 https://goo.gl/maps/rJdRpAHjM6D2
7 Khor Fakkan TWA-006 KHORFAKKAN- ALBERDY - SHEIKH KHALED STREET 80060 https://goo.gl/maps/JSUsACBHZdt
8 Ajman TWA-011 Corner No. 01, Jurf2 80060 https://goo.gl/maps/K2TULCKweYu
9 Umm al-Quwain TWA-003 Al Ramlah 2 - Umm Al Quwain 80060 https://goo.gl/maps/DvzFGhB2kZM2
10 Ras al-Khaimah TWA-004 ALMAMORAH 80060 https://goo.gl/maps/jC3Ce54pnw92
11 Fujairah TWA-005 Fujairah - haleefath 80060 https://goo.gl/maps/C3pcU3BfgH62