To provide full protection for the wages of more than 5 million workers in the UAE, the ministry launched the second phase of the Wage Protection System, the first of its kind in the world when it was launched to ensure the calculation of overtime and leave days during the year.
To ensure effective enforcement of laws related to the wage protection system, the ministry allocated a channel to receive customers’ complaints and follow up the issues related to salary complaints through its ‘Salary Complaint’ smart system. The ministry also allocated an effective channel for group complaints where it interacts with these complaints and tries to solve them. In addition, the ministry enables complainants to track their complaints through the system and make sure they had been completed and dealt with. The ministry’s procedures reflected positively as seen in the rising number of workers receiving their pay through the Wage Protection System.