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Free Zone Establishments and Similar Organizations: Complaints

  • FAQ

  • Service Description

    A process of reviewing referral applications submitted by free zones, similar organizations, and non-registered individuals for issuance of letters of referral to the judiciary.

  • Target Audience

    Employers / Employees

  • Service Procedures

    1. Submit the application using one of the service delivery channels by entering the employee's personal information (passport number - name, date of birth, nationality). Employers are required to enter the establishment or license number - It is mandatory for all categories to provide the ID card number
    2. Once the applicant has entered the necessary information, send a text message or email containing the OTP in order to confirm the applicant's capacity, except for requests submitted via the smart application.
    3. The competent officer shall review the complaint and confirm that all the documents required for referral to the judiciary are available.
    4. The outcome of the complaint will be communicated to the customer via text messages.
  • Required Documents

    A letter of no objection is required from the organization that issued the employee's work permit (free zone establishments or similar organizations) Or the worker’s data at Federal Authority For Identity, Citizenship, Customs & Port Security, in order to refer a dispute to the judiciary.

  • Terms And Conditions

    • The establishment or the employee may not be registered with the Ministry in response to a complaint filed by a third party
    • It should not be included in the list of establishments that are part of the higher corporations for the economic zones that are governed by the Ministry system in Abu Dhabi and Al Ain.
  • Timing

  • Payment


  • Relation of service with other service

    Federal and Local Judicial Departments

  • Notes:

    The customer will be notified once the request has been completed. Applicants can follow up on their applications by visiting the MOHRE inquiry services at:

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