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Friday, June 28, 2019

Emiratisation Honors its Positive Customers who Presented Proposals

The Ministry of Human Resources and Emiratisation (MOHRE) honored a group of its positive customers who presented proposals to the Ministry through the various communication channels with the customers.

The Ministry of Human Resources and Emiratisation (MOHRE) honored a group of its positive customers who presented proposals to the Ministry through the various communication channels with the customers.

Ahmed Al Nasser, the Director of the Customer Relations Department at MOHRE, stated that honoring the customers presenting proposals is a part of an integrated project that is implemented by the Customer Relations Department, on a periodic basis. As this program aims at improving the services through receiving proposals from the customers and holding periodic hearings with them, within the framework of effective communication between the Ministry and its customers.

Al Nasser stressed on the Ministry’s interest in each proposal presented by the customers. As these proposals will contribute to achieving the maximum quality of its services. Therefore, the Ministry deals with those proposals as real developmental opportunities, and draws on them in the continuous process of improving services in order to address the expectations and needs of the customers and make them happy.

Al Nasser also indicated that the Ministry provides an integrated system for its customers so that they can submit their proposals and complaints. The system includes mechanisms and steps that are easy and simple; which encourage customers to participate. The system guarantees impartiality in receiving these proposals and complaints in a manner that enables the concerned team to adequately study, assess them and choose the most appropriate ones, in line with the regulations in force in the Ministry.

The Director of the Customer Relations Department at MOHRE added that the Ministry is determined to diversify the communication channels with the customers who are presenting proposals, in order to engage them in the decision-making process, reinforce their confidence, and achieve excellence, in relation to the services provided by the Ministry to its customers.

MOHRE receives the customers’ proposals through a wide range of channels, such as the Ministry’s website www.mohre.gov.ae, the Call Center (80060), “Tawasul” platform that is available in the customer happiness centers and the Trademarks service centers, the Ministry’s accounts in social media, the email (ask), and the National Customer Relations Management system (NCRM).

On their side, the honored customers praised the Ministry’s initiative and that their views, proposals were heard, in addition to honoring them. The customers also commended the role of the Ministry and its efforts that aim at providing excellent services that meet their aspirations and achieve their happiness.  

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