Description
The Ministry has an ambitious vision to empower
citizens and attract talent in the labour market. To this end, it has continued
its efforts to implement the Government's directives aimed at supporting the
stability of the labour market and helping to maintain the competitive economy
of the United Arab Emirates. It has provided its programs for institutional
preparedness and response in crises and emergencies, and developed an
institutional framework for the management of its functions and services,
ensuring the continuity of its work by promoting the use of electronic and smart
systems to obtain services, and developing its institutional working methods to
maintain the provision and completion of all types of services to all customers
of the Ministry and at the state level. The Ministry also focused on ensuring
the rights of individuals in the various groups and the participation of
society in the improvement and decision-making processes related to government
services. This enabled the ministry to implement the principle of equity and accountability
for those affected when there were shortcomings in the implementation of the
national program and labour policies regulating the two parties of production.
Additionally, it helped them access employment opportunities available in the
market and their requirements.
During the COVID 19 crisis, the Ministry
was able to overcome the crisis in joint coordination
with government agencies, emergency and contingency committees in the country
and uniquely ensure continuity of service delivery and enhance institutional
flexibility and integration of service delivery channels by linking government
related projects and services and continue to provide services round the clock.
About 18,036,024,839 transactions in the pandemic were completed through the
remote management of institutional work, through the development of services
that reach customers on demand, such as the "delivery vehicle"
service, the provision of its procedural services through the call centre as the
"labour dispute resolution" service, and the automatic registration
to a "free hotline" where labour complaints are received and settled
within 48 hours, then reviewed by legal experts before being referred to the
competent courts if no settlement is reached. In addition, the "virtual
labour market" smart platform was introduced to allow registration and
search for an alternative job opportunity that companies announce to job
seekers during the crisis in the market, and as a "smart supplement"
to the labour contract that helps ensure that all parties comply with Labour
Relations Regulation Law and related legislation, thereby preserving all rights
of the parties concerned and reducing the number of labour disputes and
complaints. The programme has helped to promote the use of smart e-services to
implement the government's directives and improve the country's position in the
use of technology and innovation. The impact of these measures will be
reflected in the Global Competitiveness Index, which considers innovation and
technology as one of its pillars and in which the UAE is ranked 25th in 2019.
Objective
This consultation aims to monitor opinions and
proposals to develop mechanisms that support the Ministry's business continuity
system, preserve the rights of both parties to production, and provide the best
services to stakeholders in the labour market to support the UAE's
competitiveness in addressing global challenges and crises.
Eexpected Decisions of implementation
Innovative mechanisms, work systems and various
channels that support the business continuity of the Ministry in the labour
market at all times