Subject: Development
of Outsourcing Centers
Description: Ministry of Human Resources
& Emiratisation approved the methodology of “evaluation of the outsourcing
experience” which aims to
Know
the actual performance level of service centers and efficiency of their
procedures*
To
what extent the objectives determined by MOHRE and the Government are achieved*
Know
level of achieving the governmental aspirations by service centers*
The
evaluation will cover all service centers for all trademarks (Tasheel, Tadbeer,
Twafouq, Taqyeem) that are assigned to provide MOHRE services in all over the
Emirates as per the contractual conditions
Under
supervision and direction of the organization unit head concerned with the
trademark in MOHER, the Ministry approved implementation of concentration
workshops for both ‘investors’ and ‘employees’ categories as well as field evaluation
for customers. During these workshops, the following was achieved
Diagnosis of all challenges*
Analysis
of root causes of each challenge*
Suggestion
of recommendations and appropriate solutions*
Objective: The workshops aim to know
the opinions, notes and suggestions of investors, employees and customers to
evaluate the outsourcing of services process and work on improvement and
development of processes and procedures
Expected decisions: MOHRE will analyze
the current situation and list all the challenges, notes and suggestions for
studying then suggest developmental initiative and projects
Result
Making the decision: H.E. the Minister has adopted the developmental initiatives plan for all trademarks approved by MOHER. Moreover, H.E. instructed to start working on execution of these initiatives