Objective:

Smart solutions that enhance call center efficiency

* Converting Text into Voice Messages

•Reducing the time required to respond to calls

•Generating instant automated responses

•Reducing the time needed to record messages and handle calls by 90%

*Smart Automation

•Real-time performance evaluation

•Automated response to more than 2,000 questions

*Understanding Customer Sentiment and Interaction

•Analysis of tone of voice and emotional cues and presenting them to employees to improve communication

*Al-Enabled Calls

•Conducting 60,000 smart calls to alert customers about the importance of complying with regulations

•Implementing five awareness campaigns

*Analysis and Evaluation

•Comprehensive analysis of call records

•Reducing the time required for performance evaluation by 89%

*Converting voice to text

*Enabling Al on WhatsApp

Goal:

enhance contact canter efficiency through smart solutions and advanced automation that speed up responses and improve the quality of customer communication.

Decision taken:

Decision taken:

Implementing smart, AI-powered solutions in the contact center to enhance efficiency, accelerate response times, reduce operational effort, and improve service quality and customer experience.