• Objective and subject: The Ministry of Human Resources and Emiratisation has launched a video call service for customers through the Ministry's smart app, while continuing to provide the same service via the ministry's WhatsApp at 600590000. This comes as part of the Ministry's ongoing efforts to enhance digital services for customers and achieve the UAE government's digital transformation goals by supporting and expanding the digital service offerings for users. The new service allows customers to inquire about all the services provided by the Ministry and receive the necessary support through video communication with Customer Happiness Consultants. Customers can access the service through the smart app via the support and call option and through WhatsApp via the establishments and workers option, as well as the domestic workers option. Expanding and launching the new service via the smart app aligns with the Ministry's strategy and its commitment to delivering outstanding services to customers, expanding digital services, and providing a seamless, easy, and fast user experience. Additionally, the new service aligns with customer needs, providing them with support, assistance, and a prompt response from the Ministry, which enhances compliance with labour market regulations thanks to the reliability of responses to inquiries. The Ministry's well-trained and qualified team is equipped to respond to inquiries in various languages, offering effective solutions and consultations. The video call service will be available during official working hours from Monday to Thursday, from 7:30 AM to 3:00 PM, and on Friday from 7:30 AM to 12:00 PM. Customers can also reach the Ministry's contact center at 600590000, available 24/7. It is worth noting that the Ministry of Human Resources and Emiratisation's interactions with its customers through the service channels exceeded 50 million interactions last year. • Expected Decisions for implementation: - Improving service quality - Developing additional digital services to support digital transformation - Enhancing the use of technology to deliver innovative solutions - Adjusting the service to meet customer needs, ensuring a smooth and efficient experience.