Terms and Conditions for Using Digital Systems

Service Providers

The Terms and Conditions in this document govern your use of the Digital Systems of the Ministry of Human Resources and Emiratisation to provide the ministry services. Please read these terms and conditions carefully before providing the Services. It includes essential information about your obligations.

Bounded to all laws, legislation, and ministerial decisions regulating private sector establishments operating in the Country, with no exception.
Committed to using the System only for the purposes for which it is intended. Committed to the security and confidentiality of data and information and all laws related to information security crimes. Hold all legal consequences as a result of your violation or anyone of your employees to this, and you are fully responsible to the official authorities for any illegal actions committed by your employees.
Provide all the services of the Ministry of Human Resources and Emiratisation assigned to you through UAE national workforce only, with full commitment to achieving the operational indicators. Bounded to performance monitoring through the approved monitoring systems, methods and tools.
Pay the wages of the hired UAE national employees and their commissions in accordance with the percentages and controls included in the attached table (Annex no.1), with full compliance to all other labor entitlements guaranteed by Federal Law No. (33) of 2021 and its Cabinet Resolution no 1 of 2022 on the implementation regulation of this law.
Obligated to provide the service exclusively to the owners of the establishment or its authorized representatives and bear full responsibility in the event of providing services to unauthorized persons.
Full commitment to collect federal and local fees through the approved local government collection systems, as well as collecting commission according to the cap limit included in the attached table (Annex no. 2).
Provide correct information to customers about transaction procedures, documents and fees.
Provide an appropriate and suitable environment for customers, according to the evaluation of the concerned department in the Ministry.
Notify the Ministry in the event that you change the location of the center or any substantial changes to your trade license.
Provide technical support to the customer regarding his / her transactions, provided that you open a technical support ticket on his behalf through the approved channels by the ministry.
The Ministry has the right to withdraw the services in whole or in part in the event that you or one of your employees violates any condition or provision mentioned above.
Bounded to the administrative and penal sanctions included in the attached table ( Annex no. 3), as well as the user accounts issued to you in case it is proven that you did not comply with the controls of providing the service in accordance with the governance measurements. Activate the penal sanctions against the criminal acts in accordance with the laws of the Country. The Ministry has the right to refer any dispute to the country courts for settlement.
Bounded to the application of the administrative fines included in Cabinet Resolution No. (21) of 2020 and its amendments.

Annex No (1)

Commission values Cap limit for obtaining the Ministry’s services through the service center, which is subject to reduction by 10% yearly over a period of 3 years

AD	CATEGORY OF SERVICE	EXISTING COMMISSION	COMMISSION 16/10/2021	COMMISSION 16/10/2022	COMMISSION 16/10/2023
1	First category	19	17	15	13
2	Second category	40	36	32	29
3	Third category	80	72	64	58
4	Fourth category	120	108	97	87
5	Fifth category	160	144	129	116
6	Sixth category	250	225	202	182
7	Seventh category	340	306	275	247
8	Eighth Category	430	387	348	313

Annex No (2)

The minimum commission for front-row employees registered on the service centers according to the commission categories established by Cabinet Resolution No. (21) for the year 2020

AD	SERVICE CATEGORY	IN DIRHAMS	* MINIMUM EMPLOYEE COMMISSION
1	First category	19	0
2	Second category	40	15
3	Third category	80	35
4	Fourth category	120	50
5	Fifth category	160	70
6	Sixth category	250	110
7	Seventh category	340	150
8	Eighth category	430	University 135 - Secondary 90

* Minimum value employee’s commission is added to the monthly wage (6000 dirhams basic salary + 2000 dirhams supplementary allowance) for each additional transaction executed after exceeding the limit. The minimum number of transactions (250 transactions) except for the eighth category.

Annex No (3)

List of violations, administrative and penal sanctions

NO.	VIOLATION	FIRST TIME VIOLATION	SECOND TIME VIOLATION	THIRD TIME VIOLATION	FOURTH TIME VIOLATION	FIFTH TIME VIOLATION
1	The employee’s error rate exceeds 5% (such as deficiencies, negligence and entering wrong data and documents into the System Etc.)	warning to the concerned employee and the center	suspend the account for a week for the concerned employee with a second warning to the center	Suspension of the Center account for a week	Suspension of the Center account for a month	Suspension of the Center account for a period of 3 months
2	Completing transactions by someone apart from the authorized representatives of the establishment	Suspending the account for the center for a period of one week	Suspending the account for the center for a month	Suspending the account for the center for a period of 3 months	Suspending the account and banning the user permanently	-
3	The user opening the digital systems in different location other than the places where the activity is licensed	Suspending the account for a period of 6 months	Suspending the account and banning the user permanently	-	-	-
4	compliance to ensure that the worker personally attends the awareness lecture	Suspension of the center for a week	Suspension of the center for a month	Suspension of the center for a period of 3 months	Cancellation of the center’s license	-
5	Uncertainty that the worker has received the contract and signed the contract	Warn the center	Suspension Calculation for a week	Suspension of the center for a month	Suspension of the center for a period of 3 months	-
6	Failure to comply with the awareness material approved by the Ministry	Warning of the center	Suspension of the account for a week	Suspension of the center for a month	of the center for a period of 3 months	-
7	Approval of an evaluation report in a way that does not reflect reality or an incomplete evaluation	Account suspension for a month for the concerned employee with a warning to the center	Account suspension for a week for the center	Suspend Account suspension for a month for the center	Suspension of the account for a period of 3 months for the center	Cancellation of the center’s license
8	Performing unauthorized roles for the resident	Ban the user permanently and refer the case to the relevant authorities to take penal measures			-	-
9	Manipulation or circumvention of the Ministry’s systems or the use of other programs and systems with the intention of manipulating the systems	Suspension of the account and banning the user permanently and reporting the case to the relevant authorities to take penal measures
10	Allow share/use of user account during his work period, during his leave or after his resignation	Suspension The account and permanent ban of the user and report the case to the relevant authorities to take penal measures
11	Connecting non-owned facilities to an owner	Cancellation of the account and permanent ban of the user and report the case to the relevant authorities to take penal measures
12	Cancel, delete, destroy, disclose, damage, change, copy, publish or republish any data or information related to the Ministry’s systems.	Cancel the account and ban the user permanently and report the case to the relevant authorities to take penal measures
13	fraud and entry without a permit, or if the account is suspended to the Ministry’s systems,	Cancel the account and ban the user permanently and report the case to the relevant authorities to take penal measures for
14	Using a forged document or a forged official document or forgery of the signatures of the stakeholders for the purposes of conducting a transaction	Cancel the account and permanently ban the user and report the case to the relevant authorities to take penal measures
15	Whoever obtains, possesses, amends, destroys or discloses without permission the data of any electronic document or electronic information through System	Cancel the account and permanently ban the user and report the case to the relevant authorities to take penal measures
16	manipulating the protocol address of the Internet using a fake address or an address belonging to others or any other means with the intention of committing a crime or preventing its discovery	Cancel the account and ban the user permanently and report the case to the relevant authorities to take penal measures for
17	seize for himself or for others a movable property, a monitory/non monitory benefit, or a Demand or sign this document by using any fraudulent method or by taking a false name or impersonating an incorrect capacity through the System	Cancel the account and ban the user permanently and report the case to the relevant authorities to take penal measures for
18	Manipulating the procedures or circumventing the organized decisions with the intention of disrupting the enforcement of Laws and decisions or defrauding fees.	Cancellation of the account and banning the user permanently and reporting the case to the relevant authorities to take penal measures

Employees of service providers

The terms and conditions included in this document govern your use of the digital systems of the Ministry of Human Resources and Emiratisation to provide its services. Please read these terms and conditions carefully before providing the Services. They contain important information about your obligations.

Bounded to all laws, legislation, and ministerial decisions regulating private sector establishments operating in the Country, with no exception.
Committed to using the System only for the purposes for which it is intended. Committed to the security and confidentiality of data and information and all laws related to information security crimes. Hold all legal consequences as a result of your violation to this, and you are fully responsible to the official authorities for any illegal actions committed by your employees.
Provide all the services of the Ministry of Human Resources and Emiratisation assigned to you with full commitment to achieving operational indicators. It is subject to performance monitoring through the approved monitoring systems, methods and tools.
Obligated to provide the service exclusively to the owners of the establishment or its authorized representatives and bear full responsibility in the event of providing services to unauthorized persons.
Full commitment to collect federal and local fees through the approved local government collection systems, as well as collecting commission according to the cap limit included in the attached table (Annex no 1).
Provide correct information to customers about transaction procedures, documents and fees.
Provide technical support to the customer regarding his / her transactions, provided that you open a technical support ticket on his behalf through the approved channels by the ministry.
The Ministry has the right to withdraw the services in whole or in part in the event that you violate any of the conditions or provisions mentioned above.
Bounded to the administrative and penal sanctions mentioned in the attached table (Annex no 2), in the event of non-compliance with the controls for providing the service in accordance with the governance measurements. Activating the penal sanctions against the criminal acts in accordance with the laws of the Country. The Ministry has the right to refer any dispute to the country courts for settlement.

Annex No (1)

The minimum commission for front-row employees registered on the service centers according to the commission categories determined by Cabinet Resolution No. (21) for the year 2020

AD	SERVICE CATEGORY	IN DIRHAMS	* MINIMUM EMPLOYEE COMMISSION
1	First category	19	0
2	Second category	40	15
3	Third category	80	35
4	Fourth category	120	50
5	Fifth category	160	70
6	Sixth category	250	110
7	Seventh category	340	150
8	Eighth category	430	University 135 - Secondary 90

* Minimum value of the employee’s commission is added to the monthly wage (6000 dirhams basic salary + 2000 dirhams bonus Supplementary) for each additional executed transaction after exceeding the minimum number of transactions (250 transactions) with the exception of the eighth category.

Annex No (2)

List of violations, administrative and penal sanctions

NO.	VIOLATION	FIRST TIME VIOLATION	SECOND TIME VIOLATION	THIRD TIME VIOLATION	FOURTH TIME VIOLATION	FIFTH TIME VIOLATION
1	The employee’s error rate exceeds 5% (such as deficiencies, negligence and entering wrong data and documents into the System Etc.)	warning to the concerned employee and the center	suspend the account for a week for the concerned employee with a second warning to the center	Suspension of the Center account for a week	Suspension of the Center account for a month	Suspension of the Center account for a period of 3 months
2	Completing transactions by someone apart from the authorized representatives of the establishment	Suspending the account for the center for a period of one week	Suspending the account for the center for a month	Suspending the account for the center for a period of 3 months	Suspending the account and banning the user permanently	-
3	The user opening the digital systems in different location other than the places where the activity is licensed	Suspending the account for a period of 6 months	Suspending the account and banning the user permanently	-	-	-
4	compliance to ensure that the worker personally attends the awareness lecture	Suspension of the center for a week	Suspension of the center for a month	Suspension of the center for a period of 3 months	Cancellation of the center’s license	-
5	Uncertainty that the worker has received the contract and signed the contract	Warn the center	Suspension Calculation for a week	Suspension of the center for a month	Suspension of the center for a period of 3 months	-
6	Failure to comply with the awareness material approved by the Ministry	Warn the center	Suspension Calculation for a week	Suspension of the center for a month	Suspension of the center for a period of 3 months	-
7	Approval of an evaluation report in a way that does not reflect reality or an incomplete evaluation	Account suspension for a month for the concerned employee with a warning to the center	Account suspension for a week for the center	Suspend Account suspension for a month for the center	Suspension of the account for a period of 3 months for the center	Cancellation of the center’s license
8	Performing unauthorized roles for the resident	Ban the user permanently and refer the case to the relevant authorities to take penal measures			-	-
9	Manipulation or circumvention of the Ministry’s systems or the use of other programs and systems with the intention of manipulating the systems	Suspension of the account and banning the user permanently and reporting the case to the relevant authorities to take penal measures
10	Allow share/use of user account during his work period, during his leave or after his resignation	Suspension The account and permanent ban of the user and report the case to the relevant authorities to take penal measures
11	Connecting non-owned facilities to an owner	Cancellation of the account and permanent ban of the user and report the case to the relevant authorities to take penal measures
12	Cancel, delete, destroy, disclose, damage, change, copy, publish or republish any data or information related to the Ministry’s systems.	Cancel the account and ban the user permanently and report the case to the relevant authorities to take penal measures
13	fraud and entry without a permit, or if the account is suspended to the Ministry’s systems,	Cancel the account and ban the user permanently and report the case to the relevant authorities to take penal measures
14	Using a forged document or a forged official document or forgery of the signatures of the stakeholders for the purposes of conducting a transaction	Cancel the account and permanently ban the user and report the case to the relevant authorities to take penal measures
15	Whoever obtains, possesses, amends, destroys or discloses without permission the data of any electronic document or electronic information through System	Cancel the account and permanently ban the user and report the case to the relevant authorities to take penal measures
16	manipulating the protocol address of the Internet using a fake address or an address belonging to others or any other means with the intention of committing a crime or preventing its discovery	Cancel the account and ban the user permanently and report the case to the relevant authorities to take criminal measures
17	seize for himself or for others a movable property, a monitory/non monitory benefit, or a Demand or sign this document by using any fraudulent method or by taking a false name or impersonating an incorrect capacity through the System	Cancel the account and ban the user permanently Reporting the case to the relevant authorities to take penal measures to
18	Manipulating the procedures or circumventing the organized decisions with the intention of disrupting the enforcement of Laws and decisions or defrauding fees.	Cancellation of the account and banning the user permanently and reporting the case to the relevant authorities to take penal measures

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Service Providers

AD

CATEGORY OF SERVICE

EXISTING COMMISSION

COMMISSION 16/10/2021

COMMISSION 16/10/2022

COMMISSION 16/10/2023

AD

SERVICE CATEGORY

IN DIRHAMS

* MINIMUM EMPLOYEE COMMISSION

NO.

VIOLATION

FIRST TIME VIOLATION

SECOND TIME VIOLATION

THIRD TIME VIOLATION

FOURTH TIME VIOLATION

FIFTH TIME VIOLATION