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  • Wages Protection System (WPS)

    In the framework of the ministry's keenness to promote stability in the labour market by protecting workers' rights and ensure the interests of employers, the WPS comes on top of the ministry initiatives in this regard; the system contributed greatly to the stability of labour relations and provides a safe working environment as it ensures protecting labour rights by receiving their wages without delay according to their signed contract.

    His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai described WPS as a step in the right direction to ensure workers' rights are met and to protect them and to consolidate the relation between employers and workers, hence the amount of support the Ministry of Human Resources and Emiratisation had received to move forward in the implementation process. The ministry was keen under a decision issued by Saqr Ghobash, Minister of Human Resources and Emiratisation, to pursue the operational ascpects of the system throughout three main stages in order to allow targeted companies to adhere to all requirements.

    The WPS is an electronic salary transfer system that allows companies to pay workers' wages via banks, bureaux de change, and financial institutions approved and authorized to provide the service.

    The system, developed by the Central Bank of the UAE, allows the Ministry of Human Resources and Emiratisation to create a database that records wage payments in the private sector to guarantee the timely and full payment of the agreed-upon wages as per the offer letters.

    The WPS covers all institutions registered with the Ministry across all sectors and industries and will benefit in solving labour related disputes.

    By 2013 approximately 82 percent of the workers receive salaries through the system, and 84 percent of companies are registered in the WPS. The system highly contributes in minimizing the number of labour disputes by 45 percent during the first four years of implementation, these disputes occur mostly due to delayed salaries. Reports pointed out that 121 cases of disputes occurred in 2008, and 104 recorded in 2009, then numbers decreased to 81, 73, 67 by 2010, 2011 and 2012 then dropped to 65 cases by 2013.

    Due to the great feedback the system received, as an innovative idea to improve labour market relations within the United Arab Emirates, the Ministry of Human Resources and Emiratisation attained the UAE government excellence award in 2010 as a top administrative category.

    The system hasn't been noticed on a local level but has spread to regional, Arab and international levels, prompting organisations concerned with labour affairs to praise it as an effective tool in protecting right. Neighboring countries such as the Kingdom of Saudi Arabia desired access to implementation procedures related to the system to activate the idea within their market.

    The ILO technical team settled a comprehensive testing session to analyse the WPS, results shown that the system represents a quantum leap in protecting foreign workers and safeguards their rights, and called for the mainstreaming of the system by the Member States.

  • Benchmarking tools for customers feedback

    The Ministry of Human Resources and Emiratisation have a set of tools to identify the needs of stakeholders, which contains of two key aspects, the first: The multi-official channels which operate permanently and continuously (through the application of several approved methodologies in the ministry) such as; complaints service (Hokomati System), brainstorming with elected bodies and customers,  and partners of the ministry, The open meeting with the customers, the live programs on the radio, suggestions, and the reports of the Telecommunications Regulatory Authority. The second aspect of the tool is implemented annually which is the customer satisfaction questionnaires and the mystery shopper.

    The Ministry is exploring the needs of customers periodically to determine the communication channels they want, as well as the development and the opening of the new channels of communication based on the results of customer satisfaction questionnaires. The evaluation of  the channels effectiveness done through analyzing the survey results, which are distributed to customers annually to implement the customer satisfaction methodology, the results showed the proportion of workers' satisfaction in providing various channels 79% in 2011 and 75% in 2012 and 77.6% in 2013, where The opening of the first channel contact center 800MOL in 2007, and Tas-heel System in 2008, the Opening of Tas-heel centers to facilitate in 2009 and 2010 and the development of the official website, 2011, the opening pages on social networking sites in 2012, and finally to provide smart services through mobile phone in 2013, with 84% users' satisfaction to services provided via smartphone in 2014

    The ministry's commitment to choose and implement the customer satisfaction questionnaires and the mystery shopper as a key tool to obtain and understand the views of customers and their satisfaction or needs for the services that are offered; that comes in response to the federal directions; specifically from the PMO, which has conducted comparative studies internationally based on the global ranking of competitiveness indicators and to identify the best practices and experiences in the field of customers poll and tools used in this context, which concluded as international practice adopted by all the developed countries and leading institutions on the other hand it is reliable globally and provide an accurate and transparent results which reflect the true opinions of customers. Ensuring the right questions that measure the main objective of the studies, and implementing a scientific analysis should give the accurate and impartial results.

  • Midday Work Ban

    The United Arab Emirates pioneered the way to provide a midday break for outdoor workers during the hot summer months, by adopting suitable legislation to ensure workers' rights and provide the right humanitarian environment to reflect our core values in society. A decade on, this initiative has become mandatory to protect labourers during the summer when temperatures are exceedingly high.

    Begun in 2005, the Ministry of Labour implemented the midday break from the beginning of July till the end of August. In 2009, a survey carried out by H.E Saqr Ghubash showed that an additional month midday break would be welcomed by both employer and employee, resulting in a ministerial decision in 2010 to implement the midday break from June 15th to September 15th.

    The very high rates of compliance with the legislation, which exceeds 99% confirms the employers' awareness and understanding of the mutual gains achieved, from the rest break leading to enhanced productivity.

  • Smart Applications

    At the Ministry of Labour, we continuously strive to innovate and integrate its technical services with high quality in accordance with the directives of HH Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai to shift towards a smart government and contribute in supporting the development process.

    During GITEX 2013, we launched our smartphone app in a beta version, so that our customers could keep in constant contact with us and our services. Some of the most used services on the app included procedural, informational and enquiry service such as labour card renewal, bank guarantee refund, work permit cancellation and payments for work permits. The app also includes the 'e-Netwasal' that provides services to employers and employees. You can also catch up on the latest news, while the contact us profile lists all our addresses, numbers, offices, location maps and other services.

    We are keen to provide further smart services with effective functions and easy usage, as part of the UAE government strategy.

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